How can we help?

Get the Brocha app, find your artist (or open her link, mibrocha.com/her-name), tap Request a quote and fill in the form. We ask you to create a free account with your email.

In the Brocha app, under Requests. If your artist invited you with a link (mibrocha.com/r/…), open it with the app installed. If you can’t find it, write to us with the artist’s name and your phone number.

Straight to the artist, using the methods she shows in your request. Brocha doesn’t take payments or charge commission. You can upload your receipt and tap I paid the deposit.

Until you pay the deposit, you can cancel from your request. If you already paid, talk to the artist in the chat: her cancellation policy applies.

Tell her in the chat. If it isn’t solved, write to us with your request link and we’ll help.

Each artist decides what she needs: photos of your face or hair to prepare, and sometimes your ID, especially if she comes to your home or hotel, for her safety. Only she can see the ID, and it is deleted automatically 7 days after the appointment (or right away if the request is declined or cancelled). You can cover the number: your photo and name are enough.

Her rules: how early to arrive, the grace period, cancellations, the deposit and what happens if you don’t show up. Tap Policies on her profile to read them; you accept them when you request a date. They are an agreement between you and her.

Brocha is free and charges no commission on your appointments: deposits go straight to you. If you want more, Brocha Plus (US$9.99 a month or US$79.99 a year, or the equivalent in your currency; 1 month free the first time) adds your request form, Money, branded quotes and payment alerts. Subscribe or cancel in Studio → Brocha Plus.

In Studio → Brocha Plus → Manage subscription, or in the App Store or Google Play subscription settings. You keep Plus until the end of the paid period. On a new phone, tap Restore purchases.

In the app: Studio → Your booking link. Pick your link, check the list and tap Publish my profile.

Open the booking and tap Invite to the chat. She gets a link, opens it with the Brocha app (free) and answers in the chat.

Studio → Your booking link → Hide profile. You can publish it again anytime.

Studio → Account → Delete account. More details on Delete account.

In Studio → My policies: how early to arrive, grace period, cancellation, deposit, no-shows and anything you want to add. It’s free. Clients see them on your profile and accept them when they request a date.

In Studio → Request form, with Brocha Plus. Choose the photos and questions you ask for, whether they are required, and whether you ask for an ID (never, at-home only or always). In Studio → Prep list for clients you build the list your client gets when you confirm.

In the app tap Report on the profile, photo or review, or write to us. We review reports as quickly as we can, usually within 24 hours.

We only use it to make Brocha work. It’s all in the Privacy Policy.

Thank you. Email support@mibrocha.com with the details and please don’t publish them until we fix it.